PIROOZ POLYMER YADAK Co

● Information Technology Support Specialist

     Jun 2013 – Jul 2021 · 8 years and 1 month

• • Served as the primary IT support contact for 25 employees across office and factory operations, resolving 50+ hardware, software, Windows, printer, and connectivity issues on-site and remotely, reducing downtime and reliance on external support.
  • Managed IT procurement and device provisioning, selecting laptops, printers, peripherals, and software based on business needs and budget; configured Windows, Paya ERP, applications, drivers, networking, firewall, and antivirus to deliver secure, business-ready devices faster.
  • Rebuilt and deployed 10+ PCs using reusable company hardware, installing Windows, drivers, and network configurations, extending existing asset life and avoiding unnecessary equipment purchases.
  • Configured a site-to-site VPN using static IPs between the factory and head office, enabling the Paya ERP vendor’s database replication and providing Accounting and Sales with synchronized inventory and product data.
  • Troubleshot Paya ERP connectivity, VPN, TCP/IP, and workstation issues using TeamViewer and AnyDesk, resolving most incidents internally and reducing vendor support costs and resolution time.
  • Led implementation of a 6-camera CCTV system, including equipment selection, installation supervision, cabling, DVR/storage, networking, and remote mobile access, avoiding third-party installation and maintenance costs.
  • Provisioned company phones and tablets with Microsoft/Google accounts, Wi-Fi, VPN, and business applications, delivering devices configured for employee and management needs.
  • Maintained IT asset lifecycle records in Paya ERP, using company barcodes to track device ownership and location and updating assignments during onboarding and offboarding.
  • Trained employees on Paya ERP, Word, and Excel, increasing user independence, reducing support needs, saving time, and helping prevent ERP processing errors.

● Business Operations & Administration Coordinator

     Jun 2013 – Jul 2021 · 8 years and 1 month

• • Interpreted AutoCAD drawings and engineering specifications for automotive components, coordinating requirements between clients, manufacturers, and the internal laboratory to ensure externally produced parts met specifications before production.
  • Managed end-to-end procurement for production materials, comparing suppliers on quality and price, reviewing quotations, coordinating transportation, tracking orders, and verifying deliveries to lower purchasing costs and ensure on-time delivery.
  • Managed annual pricing analysis for 28–30 products using Excel and Paya ERP, calculating material, labor, overhead, tax, and transportation costs while analyzing competitor pricing to support competitive and profitable pricing decisions.
  • Coordinated customer, supplier, and employee contracts, clarifying specifications, pricing, payment terms, and requirements to reduce misunderstandings and contractual disputes.
  • Managed business transactions in Paya ERP, including sales, purchasing, customer/supplier records, inventory, pricing, payroll, and financial reports, maintaining accurate operational and financial records.
  • Monitored inventory and procurement levels in Paya ERP, coordinating replenishment to prevent supply gaps and reduce incorrect or unnecessary orders.
  • Developed a reusable Excel payroll model incorporating salaries, overtime, taxes, insurance, and annual rate changes, reducing calculation errors and improving payroll accuracy and consistency.
  • Managed monthly and annual payroll, tax, and social insurance administration, including filings, approved payments, reviews, and adjustments to maintain accurate records.
  • Documented customer, supplier, management, and cross-functional meetings, capturing requirements, pricing agreements, decisions, and actions to provide traceability, reduce misunderstandings, and support follow-through.